WARRANTY
Highfield Boats guarantees its products to be free from defects in material and workmanship for the periods specified below:
The entire vessel is covered under warranty for a period of two (2) years from the date of purchase.
The hull structure is covered by a limited warranty for five (5) years from the date of purchase.
For vessels used for commercial purposes or rental, the entire vessel is covered under warranty for one (1) year from the date of purchase.
To qualify for warranty coverage, the following conditions must be met:
If the owner performs maintenance independently, Highfield Boats may require proof of proper maintenance for future warranty claims.
The vessel must be purchased from an authorized Highfield dealer.
Routine maintenance, as outlined in the Owner’s Manual, must be performed as recommended.
The powder coating on Highfield boats is warranted for two (2) years against manufacturing defects. However, this warranty excludes damage resulting from:
- Collision, fire, theft, riot, or other external events.
- Unauthorized alterations, modifications, or tampering.
- Environmental factors such as acid rain, chemical fallout, industrial pollution, bird droppings, tree sap, hail, and extreme weather conditions.
- Corrosion of the aluminum alloy bottom due to improper installation of stainless steel or other accessories.
- Corrosion due to stray current induced by external source or internal source from lack of maintenance of the unit.
Fiberglass Hull Warranty: The fiberglass hull structure and components are warranted for Five (5) years against defects in material and workmanship.
This warranty excludes:
Surface finish deterioration due to normal wear.
Damage resulting from misuse, negligence, or improper maintenance.
Any boat operated with an outboard motor exceeding the maximum horsepower rating, as specified on the serial plate attached to the transom.
Osmosis warranty; the boat is protected again osmosis for a period of 5 years – limited warranty. like the tube
To obtain warranty service, the customer must:
- Provide Highfield Boats or an authorized dealer with a reasonable opportunity to inspect and repair the product.
- Deliver the product to an authorized Highfield Boats dealer for assessment.
- Present proof of purchase and ownership at the time of the claim.
If the issue is not covered under warranty, the customer will be responsible for all related labor, material, and associated costs. Customers should not send products or components directly to Highfield Boats unless expressly requested.
Warranty extension becomes available upon proper registration of the product by the owner via Highfield Boats warranty website: http://warranty.highfieldboats.com. Product must be registered within sixty (60) days from the date the product is purchased.
Warranty extension covers the ability of the tube fabric to hold air to ISO 6185 (airtightness test). Duration of the coverage:
Tube made of ORCA® (Hypalon) fabric: ten (10) years from vessel date of purchase. Tube made of Valmex® (PVC) fabric: five (5) years from vessel date of purchase.
The standard two (2) year seam coverage will also be extended to a total of ten (10) years ORCA® (Hypalon) and five (5) years Valmex® (PVC) after warranty extension.
Remark: Warranty extension does not apply if the vessel is used for rental or commercial use.
Highfield Boats’ sole and exclusive obligation under this warranty is limited to, at our discretion, repairing a defective part, replacing such part or refunding the purchase.
- c: 5 years total, with gradual coverage:
- Year 3: 60% of repair costs covered.
- Year 4: 40% of repair costs covered.
- Year 5: 30% of repair costs covered.
This limited warranty does not cover:
- Damage resulting from misuse, abuse, negligence, improper storage, or inadequate transportation.
- Any Highfield boat operated contrary to the instructions in the Owner’s Manual.
- Routine maintenance, adjustments, normal wear and tear, discoloration, oxidation, abrasion, mildew, or punctures.
- Damage resulting from operating the boat without proper inflation or with an outboard motor exceeding the maximum horsepower rating.
- Expenses related to haul-out, launch, towing, storage, transportation, rental, loss of income, inconvenience, or other incidental/consequential damages.
- Powder coating deterioration due to exposure, improper maintenance, or failure to promptly repair scratches and dents.
- Use of the boat for racing or competitive activities, which voids the warranty.
- Damage from exposure to harsh or corrosive chemicals.
- Rigging and third-party equipment, including:
- Engines, electronics, trailers, navigation equipment, or any other components supplied by third parties. These must be addressed directly with the respective manufacturers.
- Any damage caused by aftermarket modifications.
- Repairs performed by unauthorized service providers or without prior approval from an authorized Highfield distributor or dealer.
The limited warranty may be transferred once to a subsequent owner for the remaining duration of the original warranty period. However, this does not apply to vessels used for commercial or rental purposes.
To transfer the warranty, the new owner must email the following details to [email protected]:
- A copy of the sale agreement.
- The HIN (Hull Identification Number) of the vessel.
- The name, address, and email of the new owner.
The California Air Resources Board and Wright and Johnson North America Inc. are pleased to explain the evaporative emission control system’s warranty on your 2025 watercraft. Read the document here.
Maintenance
To maintain your boat’s good condition, clean it out and wash it thoroughly with soapy water. Rinse carefully and check that no dirt or foreign bodies such as shell, sand or fishing hooks are left inside that might deteriorate the fabric.
For tar stains use a gentle, non abrasive cleanser such as Jif, or use a recommended Inflatable Boat Cleaner available from most boat chandlery outlets.
Do not use abrasive or aggressive chemical compounds, warm soapy water is best in most situations.
Do not use any solvents, petrol, etc (PVC models), use solvents sparingly only on Hypalon models.Test any cleaner on a piece of patch material if in doubt.
Contains:
- Fabric patches
- Ready-to-use special glue in tube
- Sand paper
- Valve spanner
- Humidity max 60%
- Temperature range between 18 and 25 degrees Celsius
- Repairs should not be carried out in direct sunlight, wind or rain
- Repairs should, however, be undertaken in a well ventilated area
Highfield Inflatables that have tubes constructed with Valmex PVC coated fabrics require PVC adhesive (Bostik 999). Use only recommended solvent and adhesive.
Identify the area to be patched. This can be done by running water over the suspect area or spraying or brushing with detergent in water.
If the hole is only small, cut out a round patch of no less than 60mm diameter. Larger holes or cuts will require proportionately larger patches but always ensure you have at least 30mm of patch around the perimeter of the cut or hole and the corners are well radiused.
Next hold the patch on the tube and mark out around it.
Clean both surfaces with solvent and spread a thin layer of adhesive over them.
When the first coat is dry to the touch (about 10 to 15 minutes) apply a second thin coat. After waiting 5 or 6 minutes, touch the adhesive with the back of your hand. If it no longer appears wet, heat both areas with a hot air gun to re-activate the glue and join the patch to the tube and then clamp or roll the surfaces together. For the best adhesion, roll over the patch with a 3/16th width roller or over the bottom edge of a bottle.
Do not inflate the boat fully for 24 hours.
For large tears or cuts a polyurethane adhesive should be used and is best applied by a professional repairer.
Highfield Inflatables that have tubes constructed with “Orca” Hypalon coated fabrics cannot be bonded with plastic adhesives or by welding. Only the special adhesives supplied and the following procedures must be used if repairs are to carried out successfully.
Only use the enclosed adhesive and recommended solvent and catalyst. (In this case MEK solvent is recommended)
Identify the area to be patched. This can be done by running water over the suspect area or spraying or brushing with detergent in water.
If the hole is only small, cut out a round patch of no less than 60mm diameter. Larger holes or cuts will require proportionately larger patches but always ensure you have at least 30mm of patch around the cut or hole and the corners are well radiused.
Next hold the patch on the tube and mark out around it.
Using a grinder, course sand paper or scratch stone, rough up both the back of the patch and the area marked on the tube.
Clean both surfaces with solvent and spread a thin layer of adhesive over them ensuring there are no lumps.
When the first coat is dry to the touch (about 10 to 15 minutes) apply a second thin coat. After waiting 5 or 6 minutes, touch the adhesive with the back of your hand. If it no longer appears wet, heat both areas with a hot air gun to re-activate the glue and join the patch to the tube and then clamp or roll the surfaces together. For the best adhesion, roll over the patch with a 3/16th width roller or over the bottom edge of a bottle.
Do not inflate the boat fully for 24 hours.
For large tears or cuts a two part neoprene adhesive should be used and is best applied by a professional repairer.
