WARRANTY
Highfield boats are warranted to be free of defects in material and workmanship during the period described hereafter:
The entire vessel is covered for a period of two (2) years from the date the product is sold. The hull structure is covered by a five (5) years warranty.
For commercial use or hire, the entire vessel has a one (1) year warranty.
Warranty coverage is available only to customers that purchase from an authorized Highfield dealer. Routine maintenance outlined in the Owner’s manual must be performed in a timely manner in order to maintain warranty coverage. If the retail customer performs this maintenance, Highfield Boats reserves the right to make future warranty coverage contingent on proof of proper maintenance.
The powder coating is warranted for a period of two (2) years against manufacturing defects.
This warranty excludes damage due to misuse of the boat and chemical or mechanical shocks such as:
- collision, fire, theft, riot,
- alteration, modification, tampering
- environmental corrosion and shocks due to acid rain, chemical fallout, industrial pollution, bird lime, tree sap, hail, extreme weather,
Highfield Boats sole exclusive obligation under this warranty is limited to, at our option, repairing a defective part, replacing such part or refunding the purchase price of the Highfield Boats product. The repair, replacement of parts, or the performance of service under this warranty does not extend the life of this warranty beyond its original expiration date.
The customer must provide Highfield Boats with a reasonable opportunity to repair, and reasonable access to the product for warranty service. Warranty claims shall be made by delivering the product for inspection to a Highfield Boats dealer authorized to service the product. If the service provided is not covered by this warranty, the purchaser shall pay for all related labor and material, and any other expenses associated with that service. The purchaser shall not, unless requested by Highfield Boats, ship the product or parts of the product directly to Highfield Boats. Proof of purchase and ownership must be presented to the dealer at the time warranty service is requested in order to obtain coverage.
Warranty extension becomes available upon proper registration of the product by the owner via Highfield Boats warranty website: http://warranty.highfieldboats.com. Product must be registered within sixty (60) days from the date the product is purchased.
Warranty extension covers the ability of the tube fabric to hold air to ISO 6185 (airtightness test). Duration of the coverage:
Tube made of ORCA® (Hypalon) fabric: ten (10) years from vessel date of purchase. Tube made of Valmex® (PVC) fabric: five (5) years from vessel date of purchase.
The standard two (2) year seam coverage will also be extended to a total of ten (10) years ORCA® (Hypalon) and five (5) years Valmex® (PVC) after warranty extension.
Warranty extension does not apply if the vessel is used for rental or commercial use.
This limited warranty does not include damage due to misuse abuse, negligence, improper or inadequate storage or transportation, or to any Highfield boat which is used in a manner contrary to directions or instructions indicated in the Highfield Owner’s Manual.
The warranty does not cover routine maintenance items, adjustments, normal wear and tear, puncture, discoloration, oxidation, abrasion, mildew or damages due to theft, loss, modification or alteration. Wear parts including but not limited to rubbing strake, keel guard, ropes are not covered by the warranty.
This warranty shall be ineffective if the boat has been operated without proper inflation, or with an outboard motor which exceeds the maximum horsepower rating listed on the serial plate attached to the transom.
Powder coating condition is not covered by our warranty due to the specific exposed nature of the product, for best long term protection, ensure that your surfaces are rinsed with fresh water after every use and are cleaned immediately of any substances that may stick to the paint surface and cause discoloration or damage. We recommend scratches and dents to be repaired as soon as possible after they occur.
Use of the product for racing or other competitive activity voids the retail warranty. Expenses related to haul-out, launch, towing, storage, transportation, telephone, rental, inconvenience,
slip fees, insurance coverage, loan payments, loss of time, loss of income, or any other type of incidental or consequential damages are not covered by this warranty.
The limited warranty is transferable to a subsequent purchaser, but only for the remainder of the unused portion of the limited warranty. This does not apply if the vessel is used for rental or commercial use.
To transfer warranty please send an email with the below information to [email protected].
- Copy of the sale agreement
- HIN number of the craft
- Name, address, and email address of new owner
Maintenance
To maintain your boat’s good condition, clean it out and wash it thoroughly with soapy water. Rinse carefully and check that no dirt or foreign bodies such as shell, sand or fishing hooks are left inside that might deteriorate the fabric.
For tar stains use a gentle, non abrasive cleanser such as Jif, or use a recommended Inflatable Boat Cleaner available from most boat chandlery outlets.
Do not use abrasive or aggressive chemical compounds, warm soapy water is best in most situations.
Do not use any solvents, petrol, etc (PVC models), use solvents sparingly only on Hypalon models.Test any cleaner on a piece of patch material if in doubt.
Contains:
- Fabric patches
- Ready-to-use special glue in tube
- Sand paper
- Valve spanner
- Humidity max 60%
- Temperature range between 18 and 25 degrees Celsius
- Repairs should not be carried out in direct sunlight, wind or rain
- Repairs should, however, be undertaken in a well ventilated area
Highfield Inflatables that have tubes constructed with Valmex PVC coated fabrics require PVC adhesive (Bostik 999). Use only recommended solvent and adhesive.
Identify the area to be patched. This can be done by running water over the suspect area or spraying or brushing with detergent in water.
If the hole is only small, cut out a round patch of no less than 60mm diameter. Larger holes or cuts will require proportionately larger patches but always ensure you have at least 30mm of patch around the perimeter of the cut or hole and the corners are well radiused.
Next hold the patch on the tube and mark out around it.
Clean both surfaces with solvent and spread a thin layer of adhesive over them.
When the first coat is dry to the touch (about 10 to 15 minutes) apply a second thin coat. After waiting 5 or 6 minutes, touch the adhesive with the back of your hand. If it no longer appears wet, heat both areas with a hot air gun to re-activate the glue and join the patch to the tube and then clamp or roll the surfaces together. For the best adhesion, roll over the patch with a 3/16th width roller or over the bottom edge of a bottle.
Do not inflate the boat fully for 24 hours.
For large tears or cuts a polyurethane adhesive should be used and is best applied by a professional repairer.
Highfield Inflatables that have tubes constructed with “Orca” Hypalon coated fabrics cannot be bonded with plastic adhesives or by welding. Only the special adhesives supplied and the following procedures must be used if repairs are to carried out successfully.
Only use the enclosed adhesive and recommended solvent and catalyst. (In this case MEK solvent is recommended)
Identify the area to be patched. This can be done by running water over the suspect area or spraying or brushing with detergent in water.
If the hole is only small, cut out a round patch of no less than 60mm diameter. Larger holes or cuts will require proportionately larger patches but always ensure you have at least 30mm of patch around the cut or hole and the corners are well radiused.
Next hold the patch on the tube and mark out around it.
Using a grinder, course sand paper or scratch stone, rough up both the back of the patch and the area marked on the tube.
Clean both surfaces with solvent and spread a thin layer of adhesive over them ensuring there are no lumps.
When the first coat is dry to the touch (about 10 to 15 minutes) apply a second thin coat. After waiting 5 or 6 minutes, touch the adhesive with the back of your hand. If it no longer appears wet, heat both areas with a hot air gun to re-activate the glue and join the patch to the tube and then clamp or roll the surfaces together. For the best adhesion, roll over the patch with a 3/16th width roller or over the bottom edge of a bottle.
Do not inflate the boat fully for 24 hours.
For large tears or cuts a two part neoprene adhesive should be used and is best applied by a professional repairer.
